Customer Satisfaction Survey

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CUSTOMER SATISFACTION SURVEY

We at NEXgeneration Central take pride in providing the best service possible. We appreciate your business and value your opinion. Thank you for taking the time to complete our survey.

In your most recent customer service experience, how did you contact the representative?
In person
By telephone

RESPONSE TIME

How many minutes did you wait before speaking to a representative?
No wait
Within 3
3 to 5
>5 to 10
>10

Do you agree or disagree? The representative handled my call quicklly.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

What would best describe what happened?
Solved problem quickly
Kept me waiting on hold
Had to explain problem several times
Rep didn't know how to handle problem
Rep had to ask others

KNOWLEDGE OF YOUR CUSTOMER SERVICE REPRESENTATIVE

Do you agree or disagree? The representative was very knowledgeable.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

What best describes what happened?
Gave me a good solution
Gave me the wrong information
Rep didn't understand the question
Rep gave unclear answers
Rep couldn't solve problem
Rep was disorganized

Other

CHARACTERISTICS OF YOUR SERVICE REPRESENTATIVE

How well do each of the following words describe your customer service representative? ( Please rate from 1 to 5, where 1 is very well and 5 is not at all.)

Patient
1
2
3
4
5

Enthusiastic
1
2
3
4
5

Listened carefully
1
2
3
4
5

Friendly
1
2
3
4
5

Responsive
1
2
3
4
5

Courteous
1
2
3
4
5

Other word or phrase

Overall, the process for getting your problem resolved was:
Excellent
Very Good
Good
Average
Poor

IF YOU STILL HAVE A PROBLEM...

If you still have a problem, please consider giving us another chance to fix it. Please complete the following information and a customer service manager will contact you.

Name:

Phone:

Email:

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